Privacy Policy

Effective Date: June 2025

At Instromart, safeguarding your personal information is a priority. Your privacy is handled with professionalism and care. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us online, over the phone, or through any of our services.

1. What We Collect

We may gather and retain certain types of personal data to support and improve our services:

I) Your name, contact details (email, phone number, delivery and billing addresses)
II) Purchase and transaction records
III) Payment details (handled through secure platforms)
IV) This includes data like your IP, browser, device type, and system info.
V) Communication history, including queries, feedback, or support requests.

2. Why We Collect It

We use your information to:

I) Complete and manage your orders
II) Offer customer support and respond to inquiries
III) Enhance and personalize your experience on our website
IV) Inform you about relevant products, updates, or services (only with your consent)
V) Fulfill our legal and regulatory obligations

We ensure your data is only used for clear and legitimate purposes that relate to our services.

3. Who We Share It With

Your information is kept confidential. However, it may be shared with:

I) Delivery partners and couriers for order fulfillment
II) Secure payment gateways (e.g. PayPal)
III) Technology providers who support our infrastructure
IV) Government or legal bodies, where required by law

All parties we work with must maintain data privacy and security standards.

4. Protecting Your Data

We implement secure systems and processes to protect your data from unauthorized access, misuse, or loss. Data exchanged through our website is encrypted using secure protocols (HTTPS), and all transactions are processed via industry-standard payment systems.

5. Cookies and Tracking Tools

I) We use cookies to improve how you use the site.
II) Enhance website performance and usability.
III) Understand visitor behaviour and traffic patterns.
IV) Remember preferences and improve service delivery
V) Control cookie uses via your browser preferences.

6. Your Rights and Choices

You have the right to:

I) Access the information we hold about you
II) Request corrections to inaccurate or outdated data
III) Ask us to remove your information, where appropriate
IV) Withdraw your consent for marketing communications
V) To make any of these requests, please contact us at reachus@instromart.com.au

7. How Long We Keep Your Data

We keep your data only for as long as necessary—whether to complete your orders, support warranty or service claims, or meet legal or financial recordkeeping requirements.

8. External Links

Our website may contain links to other websites. We are not responsible for how these external platforms manage privacy, so we encourage you to review their policies before providing any information.

9. Updates to This Policy

From time to time, this Privacy Policy may be updated to reflect changes in our practices or legal requirements. Any changes will be published here, with the effective date clearly stated at the top. We recommend reviewing this page periodically.

10. Contact Us

For any concerns or data requests, email us at:
Instromart Customer Support
📧 reachus@instromart.com.au
📞 1300 000 000