Instromart Delivery Do’s and Don’ts

How to request quote online

Step 1: Explore Our Product RangeBrowse through our extensive selection of products and add the desired items to your cart.

Step2: Initiate a Quote RequestFrom your shopping cart, click on the “Get a Quote” button to proceed.

Step 3: Complete the Quote Request Form

• • • Enter your contact details and company information.
    • Provide any specific requirements or additional details.
    • In the message section, indicate whether you are an end user, reseller, distributor, or require bulk pricing for OEM purchases.

Step 4: Submit Your RequestClick the “Submit Quote” button to send your request directly to our sales team.

Step 5: Receive Your Custom QuoteOur team will review your request and provide a tailored quotation within 24 hours. If further details are required, we will contact you to ensure accurate pricing and solutions for your needs.

Order Modification and Refund Policy

Amending or Cancelling an Order
Customers wishing to cancel or modify an order should contact our customer service team at [your contact details] as soon as possible. Cancellations are subject to approval and depend on the processing status of your order. Once an order has been processed or shipped, cancellation may no longer be possible. Additional charges may apply for modifications, particularly for customized or special orders.

Non-Cancellable / Non-Returnable Products
Certain items cannot be cancelled or returned after purchase. These include:

• Custom-Built Products – Items designed specifically to customer specifications, such as specialized sensors or equipment with unique configurations.
• Special Order Products – Items sourced exclusively upon request and not regularly stocked.

For these products, customers accept full responsibility at the time of purchase under the following conditions:

• The product has been specifically ordered or manufactured for the customer.
• Production is in progress or completed.
• The order has already been dispatched.

While we strive to accommodate changes, any modifications after order placement may incur additional costs imposed by suppliers.

Returns and Exchange Policy

General Returns
We offer a 30-day return window for eligible products. Customers may request a return for a full refund with no restocking fee, provided the following conditions are met:

• The product remains unused and is in its original condition.
• All packaging, documentation, and accessories are included and intact.
• The item is not a special order or custom-made product.

Steps to Return an Item

1. Contact our support team at [your contact details] to request a Return Authorization (RA) number.
2. Provide details such as order number, purchase date, and invoice reference.
3. Ship the item using a trackable service, with prepaid shipping costs, to our designated returns address.

Unauthorized Returns
Any returns made without prior authorization will not be accepted and may result in additional shipping costs for the customer.

Manufacturer-Managed Returns
If the product was obtained directly from a manufacturer for which we act as a distributor, their return policies apply. We can assist in the return process where applicable.

Calibration Services

Regular calibration ensures product accuracy and performance. We recommend annual recalibration for most of our instruments and sensors. Customers can verify calibration intervals by:

• Checking the calibration section on our website under the product category.
• Reviewing the calibration certificate provided with the product.

Note: Due to the nature of calibration services, they are non-refundable once performed.

Best Price Assurance

We are committed to offering competitive pricing and ensuring that our customers receive the best value.

Price Match Policy

• We will match any official price from an authorized distributor in Australia.
• Price comparisons include both product cost and shipping fees.
• To request a price match, email us at [your contact email] with proof of the competitor’s price, such as a link or an official quote.

We do not match prices from unauthorized sellers, auction sites, or marketplaces such as eBay.

In addition to competitive pricing, [Your Company] offers dedicated technical support, product training, and on-site services where available, ensuring our customers receive full value beyond just the purchase price.

Pricing Adjustments
Product prices and availability may change without notice. If a pricing error is discovered, we will notify the customer before processing the order, offering the choice to proceed at the corrected price or cancel the order.

Ordering and Payment Details

Placing an Order

Online Orders:

1. Browse and add products to the shopping cart.
2. Proceed to checkout and provide the necessary contact and shipping details.
3. Review and confirm the order before completing the purchase.

Phone Orders:
Call our sales team at [your contact number] during business hours: [Your Business Hours & Time Zone].

Email Orders:
Send order details, including product specifications and shipping address, to [your order email].

Accepted Payment Methods:

• Credit & Debit Cards – We accept Visa, MasterCard, American Express, Diners Club, JCB, and Discover.
• PayPal – Secure payment processing for online orders.
• Bank Transfers – Available for approved corporate accounts.
• NET 30 Credit Terms – Offered to eligible business customers for orders exceeding [$amount], subject to a credit approval process.

Tax & GST Compliance
Goods and Services Tax (GST) is applied in accordance with Australian regulations for domestic orders.

For any further assistance, please reach out to our customer support team at [your contact details].